TERMS OF SERVICE

Cancellation & Refunds

Should you become dissatisfied with our services within the first 30 days of your account activation, Thrivel will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time to make sure that your account is not renewed. You will need to contact customer service and verify information before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are as detailed on our Domain Registration Pricing Sheet. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Thrivel service within the 14-day money back guarantee.

In addition, refunds are not available for additional services such as, but not limited to domain names, dedicated IP’s, SSL certificates, professional services, etc. Add-on services that are activated and are included in the hosting package will not be refundable if cancelled within 14-days.

Website files are the responsibility of the Thrivel customer and should a Thrivel customer decide to cancel their service it is the customer’s responsibility to make sure that they have backed up & downloaded the website files and any emails from the Thrivel server prior to requesting that Thrivel cancels their account. Once the cancellation request has been submitted to Thrivel a cancellation of the website hosting service may occur any time after the request is received by Thrivel and when a cancellation request is completed the client’s hosting account with Thrivel, and their website files are permanently removed from the Thrivel servers. Therefore, again it is the client’s obligation to ensure that they have downloaded their website files and any emails from the server prior to their cancellation request.

14-Day Money Back Guarantee

Thrivel offers an unconditional 14-day money back guarantee that covers cancellations on shared hosting and VPS hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry-leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-ons (included and/or purchased) are non-refundable.

The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations & dedicated servers are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Thrivel service within the 14-day money back guarantee. Any questions regarding the 14-day money back guarantee should be forwarded to support@thrivel.net